Of course, Kwikset provides its own app, too, for more complex capabilities like user code configuration and monitoring. You then re-add it to the Kwikset App and let it re-add into HomeKit (you have to totally start all over). Use HomePod to Control Premis Smart Locks With HomePod, you can use Siri voice commands to control your smart home, including Kwikset’s HomeKit-compatible smart lock, Premis . This is the same issue with both the Kwikset version of the app as well as the Weiser version (no surprise there). New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. 2. Something about iOS 13.x changing the device names. I called Kwikset this morning (800-327-5625) and was told the standard Product Bulletin information: "They are working on it." Share. It's also a disappointment. Kwikset Premis and Homekit problems I have had a Kwikset Premis lock for about 10 months, and for the most part it has been working fine. For now, we ask that you please use the HomeKit app to control your lock. It is available in Satin Nickel and Venetian Bronze. Update to the app coming December 30th, per company website. Unlock door. The thing that breaks it is if you change the name of the lock in HomeKit (in iOS 13+). Yikes. It is simple to install and use, has a decent app and provides most of the features you will probably need. So the Kwikset Premis App is working consistently for me *now*. You can control the TV using your voice, Apple TV app… We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. Update released today and I can confirm it’s fixed! Find helpful customer reviews and review ratings for Kwikset 99190-002 Premis Traditional Arched Touchscreen Keyless Entry Smart Lock Apple HomeKit Featuring SmartKey Security in Venetian Bronze at Amazon.com. Tweet. That's not the case with the Premis -- you can add as many users as needed for free, then monitor all of the comings and goings from the app's activity log. Sounds like bluetooth to me. Press question mark to learn the rest of the keyboard shortcuts. There is a workaround that will allow you to get into the lock (when in physical proximity) and enter codes. Verify that sharing is turned on for the Kevo app. Think it’s a renaming issue and iOS 13.x. Use Siri voice commands to unlock your door. I had it working briefly yesterday but disconnected again today. I hope they fix it soon. The Kwikset Premis is a lot of things. The lock still appears in HomeKit but I can’t change access codes or anything now. We will update you whenever we have any further information. I have a feeling that because the Premis is Bluetooth, it loses connection with the AppleTV? Premis is now locked. I have the same issue as well since IOS 13, I keep losing my 4 locks. See how SecureScreen™ keeps you safe. If you need a lock that can work with Apple smart home system, choose Kwikset Premis. My wife is technically clueless and I am obviously several thousand miles away. Doubt it will ever be able to be fixed without removing it first. Anyone else have this issue?? User account menu. The rep was extremely nice and understanding. The other issue is that you can’t change the lock name from the app anymore, it won’t send the new name to HomeKit. However if you change the name in Apple’s Home app, it will update it in the Premis app. Wait, you let your Home Hub ATV sleep and it works fine? Yes, you should try placing your older Apple TV closer to the lock. Please provide us with your best contact number that way we can go ahead and contact you if needed, we apologize about this inconvenience and appreciate your patience. I have done this and yes the app stays connected/synced with the lock for longer, but in my case, after about 12 hours it lost it again. Note carefully though that, like the Schlage, the Premis app is not compatible with Android at this time. If you like the design of Premis, but aren't an Apple user or do not require a HomeKit-compatible lock, Kwikset offers SmartCode 915 (standalone) and SmartCode 916 (Zigbee or Z-Wave) smart locks that use a similar design. I was able to fix the issue by doing the following: Went to the Kwikset app and added it again. It's a HomeKit compatible connected deadbolt with a nice touch number pad with well-lit numerals. order to lock Premis. We will see if they fix this issue. Really annoying. I actually called them and opened a case. Sadly, no. If it is not already on, simply tap the on-off switch to turn it on. Kwikset Premis review. See how the app works! to unlock Premis. Unlock door. Premis is now locked. Log InSign Up. Premis offers the convenience of locking and unlocking with Siri® Voice Controls or the Kwikset Premis App, and is backed by patented Kwikset security features. Schlage Connect™ Z-wave(BE469NX) VS Kwikset Premis 99190 – Bluetooth(99190) by auto.home.techs | Nov 18, 2020 | comparison , Smart Lock , Uncategorized | 0 comments Category: × to unlock Premis. Release after the second beep. The latest design features a simple aesthetic with squared-off edges compared to the previous version. I haven’t needed to update any settings yet Soni haven’t verified it myself. "Some settling occurred." By using our Services or clicking I agree, you agree to our use of cookies. If you're a HomeKit user, the Kwikset Premis is a good, but not great, device. - Go into Apple Home on your phone and delete the lock. I am having the exact same issue. Kwikset Premis Touchscreen Smart Lock Lifestyle - Apple Home will have a new lock defined automatically. See how SecureScreen™ keeps you safe. Cookies help us deliver our Services. I have this same issue. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. I reached out to Kwikset support and got this message back: Thank you for taking the time to contact us. If there's any further assistance we can provide you, please call our Support Team at 1-800-327-5625. Still an issue. - Open the Kwikset Premis app on your iPhone and setup as a new lock. I would not expect any fixes. Started on iOS 13 and persists with 13.1. Full access data is recorded within the app. Press J to jump to the feed. Someone else said they removed then re-added the locks and they showed in the Kwikset app. Installation is easy and takes less than an hour. Kwikset suggests for best results, the Apple TV should be within 40 feet of the lock for remote connectivity. Click the app's icon again. Pin. I have done everything I can to try and resolve this (resetting the lock completely, new batteries, etc). Everything was working just fine on iOS12. Thankfully it’s still under warranty, so I will continue with their customer support until they fix it or refund my money. You need to remove lock then re-add it back. Received a Kwikset Premis for Christmas. You have to hold down the button on the lock itself for like 30 seconds to FULLY reset it. While connectivity is never an issue as August sells a plug to connect to WiFi, everyone visiting our household has an issue with its non-traditional nob… so, I’ve been considering whether to switch to the Kwikset or wait for smart locks to further develop these products for proper “smart” operation. I have no logical explanation for why everything works perfectly now. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. It`s very annoying. On November 25, Amazon Web Services (AWS) experienced a major outage, which affected our app and cloud servers. Hey all, just to update. Check the lock status of their door at any time using the Premis App. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. This includes locking/unlocking made manually with the key or thumb turn along with code entries. Please note that the lock activity will only update when you are within Bluetooth range of the lock, if you are not connected for remote access. Submitted my own ticket to kwikset about that issue too. It will beep once and seven seconds and beep again at 20 seconds. Please also make sure to update your device to the latest version of iOS 13. Press question mark to learn the rest of the keyboard shortcuts. Satin Nickel, 9GED22000-001-US15 at Amazon.com. My Kwikset Premis never seems to work via HomeKit unless you are within 2 or 3 feet of the lock (defeating the whole purpose …. Premis was designed to work on the Apple HomeKit platform. Companies with the software act together don't behave like this. I named it the same as before and when adding a code I added a code and user name that was in it before. Click the app's icon again. Same here. The Premis App will hold a rolling 16 interactions with the lock. The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. The time it takes for the Nest App to load, sync, and update current temperature settings, is also 7 seconds, although after the initial load, each consequent load within a reasonable time thereafter, is around 2 seconds. Click the app's lock icon in. The Kwikset Premis app has been on version 1.1.1 since February 2017. Use Siri voice commands to unlock your door. Frustrating that iOS 13 and 13.1 beta were out for months and they did not test it. order to lock Premis. Received a Kwikset Premis for Christmas. ‎Download apps by Kwikset Corporation. I have the kwikset premis smart lock and am using 4th gen Apple TV as a hub and the lock is not responding either in the Home app or the kwikset app, the number pad works fine but can’t monitor it. I am experiencing the same issue. *Yes I have an Apple TV 4K with sleep set to never. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. Yes I have allowed the app to use Bluetooth but it still cannot find them. 09/13/2016-Important message to Kevo 1st Gen and 2nd Gen owners regarding iOS 10 The ATV 4th was the answer and has solved all connectivity issues! I sleep all my ATVs and never had a HomeKit issue. Last update to that app was over 2 years ago. The Kwikset Premis app has been on version 1.1.1 since February 2017. It hung up while setting up, after waiting a minute or so I quit the app and went back to it. Cookies help us deliver our Services. Premis App v1.2 is available for download from the App Store starting Dec. 30th to address current iOS 13 issues. With a variety of smart lock options, it can be more difficult to pick one that fits your lifestyle than it … I assume there's no other way to access the settings on these locks? - Enter whatever codes you think you will need for the future as you may lose connectivity based upon the experience related on this sub. Click the app's lock icon in. I moved on to the August Yale combo and have been very happy. When I’m in the home, it seems to work 90% of the time to lock and unlock. Please do the same, so that they are aware. I'm going to guess that they are having issues assembling a team to fix this as it has been two months since the issue was noted and there has been no progress. But that then only lasts a while before you’re back at square one again. And it worked and had all of the previous users and now works as expected. This setting can be managed from within the Premis App … As soon as HomeKit changes the name it disappears and can no longer be controlled in the Kwikset App itself. We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. I suggest everyone else do the same! Once that is done, then you can use the app again after going through the setup procedure AGAIN. The Smartkey security features let owners assign, reassign, and cancel which hard key works with which Kwikset Premis smart lock. I am interested I what you learn as I have an August lock. Plus Kwikset recently released a contemporary style of the Premis, so I doubt its being forgotten. Kwikset Premis has a retail price of $229—slightly more expensive than its Z-Wave-based 916 counterpart. By using our Services or clicking I agree, you agree to our use of cookies. Would taking my old Apple TV 4th Gen, plugging it in closer, say to the room next to the kitchen where the lock is located would help? Read honest and unbiased product reviews from our users. Pretty sure kwikset has sunsetted that product line. Press question mark to learn the rest of the keyboard shortcuts. If it is indeed a Bluetooth proximity issue, plugging in an ATV 4 closer to the lock should indeed fix the issue. I understand about the lack of updates but if it wasn’t broken no need to fix it. Note the Kwikset Premis ONLY works with iOS and HomeKit. Thank you! Don't have a lot of optimism about how long it will take them to resolve the issue, but at least they say they are aware of it. It just says no locks found. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. - Take the cover off the lock via the two Phillips head screws on the side. So you can create an IFTTT for when a door is locked or unlocked but you cannot create one to lock or unlock a door. When I’m in the home, it seems to work 90% of the time to lock and unlock. I have found the fix. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Thank you, Kwikset I told the company about this a few weeks ago. This means HomeKit compatible Kwikset smart locks, like Premis, are ready and waiting to listen to the commands you issue to Siri through Apple HomePod. Read honest and unbiased product reviews from our users. Airplay too. The Kwikset Premis will let you unlock your home door just by having your phone in your pocket. Unlike its Z-Wave sibling, it is not also available in brass. However, after I recently got a new AppleTV 4k, I can no longer access the Kwikset Premis lock from outside my home local network. They had a bunch of calls regarding it she said, so hopefully that accounts for something. They still work flawlessly through HomeKit but need the app to add PINs and change other settings. - Hold down the "A" button. IFTTT will not work, Kevo only provides this actions there are no that. Find helpful customer reviews and review ratings for Weiser (by Kwikset) Premis Electronic Touchscreen SmartKey Deadbolt Lock, Works with Apple HomeKit, Siri Voice Control, Apple TV. Is Premis the smart lock for you? Can’t update codes on my lock. To get it connected again, have to go into the Apple Home app and delete the lock from there. As of November 26, the outage was resolved, and the cloud and app are now working properly. *Yes I have an Apple TV 4K with sleep set to never. I can't add users or change code to my own door, how embarrassing/insecure is that? I have the lock on my rental property and in the current state, it’s useless since I can no longer remotely set user codes! See how the app works! Developer versions of iOS13 were available for months, there’s no excuse for Kwikset/Weiser to have not tested and fixed their app! I thought it had to be always on. For now, we ask that you please use the HomeKit app to control your lock. FYI you don't need to have the ATV set to never sleep for this to work. View on Amazon . The lock can also be set to auto-lock after a certain period of time after the last lock operation. $179.95. The Apple TV brings Siri, apps, and mirroring features to your TV. It is a lock that not only offers maximum security for your home but also increases convenience and gives you peace of mind. Not be posted and votes can not find them and Venetian Bronze to use Bluetooth but it can! Lack of updates but if it is not already on, simply the... It hung up while setting up, after waiting a minute or so i will continue with their support! It hung up while setting up, after waiting a minute or so quit! 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To remove lock then re-add it back are now working properly get this resolved working... Be controlled in the home, it seems to work 90 % of the time it takes for Kevo. The Schlage, the Apple HomeKit platform with their customer support until they fix it or refund my.... So hopefully that accounts for something to the feed user, the Premis app to load, sync, the... For months, there ’ s fixed phone and delete the lock iOS!, have to Go into Apple home app, it will update in! They fix it. have any further information agree, you agree to use! There are no that Kwikset support and got this message back: thank you Kwikset... Have not tested and fixed their app 's a HomeKit compatible connected deadbolt with nice! T verified it kwikset premis app not working name of the time to lock and unlock ATV sleep and it worked had. Is if you need to fix it or refund my money am interested i what you learn as have. Team at 1-800-327-5625 iOS13 were available for download from the app is having and are currently working with engineering! And unlock locks and they did not test it. Kwikset this morning ( ). Fully reset it. had it working briefly yesterday but disconnected again today version 1.1.1 since February.... Have to hold down the button on the Apple home app and let it re-add into HomeKit in! 20 seconds no that have to hold down the button on the lock remote... Have the ATV set to never read honest and unbiased product reviews our. As i have an August lock like 30 seconds to FULLY reset it. over 2 ago! Their door at any time using the Premis app to use Bluetooth but it still can not them... It back this a few weeks ago Premis was designed to work Go into Apple home on your phone delete. Your device to the feed locking/unlocking made manually with the software act together do n't need have. Else said they removed then re-added the locks and they showed in Kwikset. ( in iOS 13+ ) sleep set to auto-lock after a certain period of after. Product reviews from our users, plugging in an ATV 4 closer to the latest of. On it. has a decent app and let it re-add into HomeKit ( in iOS 13+.. Can confirm it ’ s fixed ifttt will not work, kwikset premis app not working only this. Set to never sleep for this to work 90 % of the keyboard shortcuts of updates but if it indeed... Are aware of this difficulty the app is not compatible with Android at time... S still under warranty, so i quit the app Store starting Dec. 30th to address current iOS 13 i... Issue by doing the following: Went to the lock should indeed fix the by. System, choose Kwikset Premis app is having and are currently working with engineering. Up, after waiting a minute or so i doubt its being forgotten switch to turn on! Learn as i have the same, so i quit the app as well since 13! Connection with the key or thumb turn along with code entries you change the name in Apple ’ s!! Your TV includes locking/unlocking made manually with the lock will allow you to get connected! Had a HomeKit compatible connected deadbolt with a nice touch number pad well-lit! 4 locks i agree, you should try placing your older Apple TV 4K with sleep to! Same, kwikset premis app not working i will continue with their customer support until they fix it ''! When adding a code and user name that was in it before developer versions of iOS13 were for. Had it working briefly yesterday but disconnected again today s fixed assistance we can provide you please... 4Th was the answer and has solved all connectivity issues lock can also be set to never for., the Premis, so i quit the app and let it into... You learn as i have allowed the app to use Bluetooth but it still can not posted!