It is never, ever the buyers fault and if someone needs to take a loss between the buyer and seller, of course its the seller! Tracking however shows the item was delivered to the address provided. That’s not actually correct. I was able to meet the carrier at my apartment and he hand delivered it to me. Have a great day. They have informed me that the tracking should have read "left in parcel box" although I don't know if there really is a distinction for them between parcel and mailbox. After this, eBay will step in. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. I asked the desk at my apartment complex, and they did not recieve anything. It shows a signature too. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). On the 20th, the tracking said my package was delivered, but I never received anything. Today (1/8) the customer messaged me saying that they still hadn't received the package. Steps to follow when your package shows delivered, but you’ve not received it. Same seller fraud. The real problem, however, was your local postal service, not PayPal. Ask the buyer top check all bins and anywhere the item could have been tucked away and also check with their neighbours. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. We are in the same boat, only we are out over $1,000.00. Yes, this is what I have done. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. 3) The item was delivered elsewhere by mistake, like the neighbors for example. I am so sorry to hear of your problem. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). Re: Item not received- tracking says delivered Yes, technically you would be out of luck in terms of a PayPal dispute. It’s always a good idea to check no matter what. I bought something on eBay like 3 weeks ago. The post office informed him the item was delivered to the address. Recently, I bought a brand new Samsung Galaxy S8 from ebay. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. Item Not Received – You bought something but didn’t receive it. So if the package service loses a item, how is it the sellers fault? You are viewing the PayPal Community Archives. That's the way it works in our community where we have pedestal mail boxes. The "protection" is a thin veil at best. You supply the card issuer your evidence from the PO that the address they used to ship was not the one you provided at checkout and the card company should cover your loss if they want to keep your custom. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. eat the cost if the customer doesnt get the goods, with signature as the only acceptable proof of delivery. Yes I deserve to take a loss of my item in addition to reimbursing you because you CLAIM you didn't receive a DELIVERED package. I know that it is but natural to assume the worst, but it may not be the case at all. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises, nor will I be shopping on eBay again. I was unaware and I assumed ebay/paypal would have customer service like amazon. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Does your appartment office handle parcels? Always keep all your signed-for goodies for at least 13 months!. We paid them to lose it ? tracking shows only the name of suburb not the address. Unless your seller used Express Mail, there is no tracking number. I sold an item via royal mail first class signed for. By browsing this website, you consent to the use of cookies. Your statement may hold true if it's lost in transit but if it shows delivered my liability goes down to zero. In that case you would need to contact your local PO and ask for research. Do I have a case here? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Now if seller scammed and the address used is not the same as yours, and you paid by credit card at PayPal, file a credit card chargeback for item not received. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. OnePlus basically said "well it was marked as delivered so you better find it." Probably a few years ago now. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. But there is no need to panic if you do encounter such a situation. ©1999-2021 PayPal, Inc. All rights reserved. Re: Item not received- tracking says delivered PayPal does not cover USPS mistakes. 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